Everything you need to know about licensing, downloading and using Wynstock photography and video. Can't find your answer? Get in touch and we'll help.
Frequently asked questions
What do I get when I license an image or video?+
You receive a perpetual, worldwide license to use the asset in all media — print, presentations, broadcast, websites and social — within the limits of the Standard or Enhanced license you purchase.
What's the difference between a Standard and an Enhanced license?+
A Standard license covers up to 100,000 copies or views. An Enhanced license removes that cap and allows use in merchandise, templates and other products for resale.
In what formats will I receive my files?+
Photos are delivered as high-resolution JPEG or TIFF files. Videos are delivered as high-definition MP4 or ProRes master files, depending on the original capture.
How do I download my purchase?+
Immediately after checkout your files are available from the Downloads section of your account, and a receipt with your download links is emailed to you.
Can I use Wynstock assets for a client project?+
Yes. A Standard license may be transferred to one client or employer. If more than one client needs rights to the same asset, a separate license is required for each.
Do you offer refunds?+
Because assets are delivered digitally, all sales are final except where required by applicable consumer protection law. If a file is corrupted or incorrect, contact us and we'll make it right.
Can I request custom photography or footage?+
Absolutely. Our team handles pre-production, production and post-production. Visit the Custom Footage page or get in touch to discuss your brief.
Are model or property releases included?+
Releases are obtained where required. If you need documentation for a specific asset, contact us with the SKU and we'll provide it.
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